Frequently Asked Questions
Find answers to common questions about KemoTV.
What internet speed do I need?
We recommend a minimum internet connection speed of 15 Mbps for FHD and 30 Mbps for 4K streaming to ensure a smooth, buffer-free experience.
Can I use my subscription on multiple devices?
Yes! You can install our service on as many devices as you like. However, standard plans allow for 1 simultaneous connection. If you need more, please contact us for multi-room packages.
Is there a contract or hidden fees?
No! KemoTV is a completely prepaid service. There are no contracts, no credit checks, and absolutely no hidden fees. You only pay for the time you want.
How long does setup take?
Account activation is usually instant or takes less than 15 minutes after payment confirmation. You will receive an email with all your login details and setup instructions.
Do you offer refunds?
We offer a 24-hour money-back guarantee if you are not satisfied with the service. We also highly recommend trying a 1-month pass first.
Still have questions?
Contact Support